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Microsofts built in Antivirus for Windows 10 is not as good as some of the other programs but it's not bad. Mircosofts built in antivirus is also good for slower PC's, some antivirus programs slow down your PC. 2 top picks are Avast and Kapersky
Bitdefender gets a good score. Webroot works well without slowing your computer, if your on Cox their free security is Mcafee which does well on the antivirus tests but can slow you down.
https://www.pcmag.com/picks/the-best-antivirus-protection
Macs still have less trouble than Windows PC's but it's time to get antivirus on your Mac
Avira, Avast and Sophos have good free versions. If your on Cox you can get Mcafee for free as the Cox security suite
https://www.pcmag.com/picks/the-best-mac-antivirus-protection
Ransomware finds document files like word and excel documents, PDF's, pictures or any data of use to and encrypts the file with program that has pretty much unbreakable encryption. What this
means to you is your files are now all unusable. If your willing pay a ransom that might be $500
you might get your files back. The encryption hits every file you have access to including cloud
services like Dropbox. The only files that are safe offline files. This is a good reason to save your files to an external hardrive that is offline except during backups. The backup programs that save your files into a large backup file seem to be safe to leave connected to your computer for now.
Dell especially the Optiplex desktops and Latitude laptops dell.com
Dells' tech support these isn't much help unless you need to process a warranty request.
I called Dell due to a problem with a new PC that would not allow file sharing. They wanted $99
to look at the problem and spent an hour and half and were unable to resolve the problem, Microsoft was also unable to solve the problem. There is $500 per incident business support option from Microsoft that might have been able to help. It was cheaper to install a file sharing device called network attached storage.
Lenovo purchased the IBM personal computer division from IBM many years ago lenovo.com
Tech support these isn't much help unless you need to process a warranty request
Asus good computers except the real cheap ones Asus.com
I recommend avoiding HP computers and printers. I have seen to many PC's and printers fail within 2 years of purchase.